• Order Status
Click the "My Account / My Orders”to check your orders status. It will shows pending/processing/complete for waiting pay/distribution/shipped.
• My order never arrived.
Be sure that all of the items in your order have shipped already. Check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
• When will my backorder arrive?
Most products will ship with 3 work days,please note the email with tracking.
Backordered items please contact us for details.
• How do I create an account?
• How do I edit my account information?
Click the "My Account / Account Information" link to edit your account information. You can also change your password here.
• I forgot my password.
Click the "Login" link, Under the login box you'll see a link that says "Forgot your password?". Click and enter your email address follow the prompts,you will receive a link to reset your password.
• I received the wrong product.
Please contact customer service within 7 days of receiving the product.Please see our Return & Exchange for complete details regarding our return policy.
• I need a copy of my receipt/invoice.
Click the "My Account / My Orders/View Order/Print Order" link at our site to print invoices. Or you can ask our serve for one.
• How do I find my product?
You may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
• How do I contact you?
Any question about products,delivery,custom values and even customer service after payment.Please feel free to contact our serve,Email: email@example.com or go to contact us.